Customer Service University

Search powered by
Google




Call Customer Service University toll free 800-575-4001

Visa, MasterCard, Discover, American Express
Order InformationReturn Policy
Free ground shipping on video purchases

The Unified Team
Training Video Program


Conflict...while it's often blamed for the breakdown of a team's unity, it's usually just a symptom of a larger problem. This new program is designed to teach managers and team leaders how to deal with the symptoms and the cure.

In addition to learning how to solve the 3 most common types of team conflicts; blaming, belittling and feuding, team leaders will learn how to promote the positive feelings of unity within their team in this popular management and leadership training video.

Promote the feeling of Achievement

  • Establish S.M.A.R.T. Goals
  • Gain personal commitments from team members
  • What to do when blaming occurs

Promote the feeling of Belonging

  • Create a team members Bill of Rights
  • Teach members how to Resolve their own conflicts
  • Learn how to mediate a dispute
  • Celebrate (anything) often

Promote the feeling of Contribution

  • Uncover the opportunities team members value
  • Practice continuous appreciation

Key Learning Points

  • Stop backstabbing and blaming
  • Establish a Team Member's Bill of Rights
  • Help a team member deal with personality conflicts and teasing
  • Stop a feud
  • Mediate an open dispute
  • Focus the team on a common goal
  • Make room for celebration

Program Contents

  • DVD
  • 10 Pocket Reminder Cards
  • 1 Workbook
  • 1 Leader's Guide

Length: 22 minutes


The Unified Team

Play Preview

Sales & Information
800-575-4001

Place Secure Order Below


QTY.


PURCHASE:

DVD PROGRAM
$895.00

5-DAY RENTAL ON DVD
$350.00

DVD PROGRAM IN SPANISH
$895.00



* * * * *

DISCOUNTS ON MOST VIDEO PROGRAMS FOR EDUCATION, GOVERNMENT, & NON-PROFIT 501(C)3 ENTITIES

VOLUME DISCOUNTS
CALL FOR QUOTE

* * * * *


Prices subject to change.


MORE VIDEO PROGRAMS BY TITLE | MORE VIDEO PROGRAMS BY TOPIC


Video Programs By Titles | Video Programs By Topic | Training Products | DISC Products

Resources | Contact Us | Home

www.customerserviceuniversity.com

Copyright © CSU Productions, Inc.
Customer Service University
All rights reserved