Customer Service University

Search powered by
Google




Call Customer Service University toll free 800-575-4001

Visa, MasterCard, Discover, American Express
Order InformationReturn Policy
Free ground shipping on video purchases

Power of Listening
Training Video Program


Of all the communication skills we employ, listening is the most used and the least appreciated. Effective listening skills are crucial because listening is a fundamental source of information, as well as a key element in interpersonal relations. This film delivers its message and demonstrates concepts through a realistic business drama, historical examples, animated characters, and an on-camera spokesperson, communications expert Dr. Tony Alessandra.

Among other things, the video teaches why most people are not good listeners, major impediments to effective listening, listening as an active skill, why listening is a powerful tool, how listening differs from reading, and techniques for sharpening listening skills.

As The Power of Listening illustrates, listening is an essential and potent aspect of good communications, and despite advances in technology, it remains a very human process-and a very powerful one.

Key Learning Points

  • Why most people are not good listeners
  • Major impediments to effective listening
  • Listening as an active leadership skill
  • Why listening is a powerful tool
  • How listening differs from reading
  • Techniques for sharpening listening skills
  • Eliminating costly mistakes through effective listening

Program Contents

  • DVD
  • Leader's Guide

Length: 23 minutes


Power of Listening

Play Preview

Sales & Information
800-575-4001

Place Secure Order Below


QTY.


PURCHASE:

DVD PROGRAM
$795.00

5-DAY RENTAL ON DVD
$275.00



* * * * *

DISCOUNTS ON MOST VIDEO PROGRAMS FOR EDUCATION, GOVERNMENT, & NON-PROFIT 501(C)3 ENTITIES

VOLUME DISCOUNTS
CALL FOR QUOTE

* * * * *


Prices subject to change.


MORE VIDEO PROGRAMS BY TITLE | MORE VIDEO PROGRAMS BY TOPIC


Video Programs By Titles | Video Programs By Topic | Training Products | DISC Products

Resources | Contact Us | Home

www.customerserviceuniversity.com

Copyright © CSU Productions, Inc.
Customer Service University
All rights reserved