Customer Service University

Search powered by
Google




Call Customer Service University toll free 800-575-4001

Visa, MasterCard, Discover, American Express
Order InformationReturn Policy
Free ground shipping on video purchases

Painless Performance Improvement
Training Video Program


Have you ever given up on a poorly performing team member? Are you trying to manage a team member's bad attitude?

Real change only happens when the decision to change comes from the person doing the changing. Painless Performance Improvement provides managers with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues.

Managers and supervisors will learn how to:

  • Focus on PERFORMANCE – not ATTITUDE
  • INTERVENE rather than CONFRONT
  • RECOGNIZE and DEFLECT common SIDETRACKS
  • Follow the SIX STEPS to PERFORMANCE IMPROVEMENT

A training comedy, Painless Performance Improvement combines highly entertaining hosts with dramatic and realistic coaching moments. Supervisors will relate to scenes of management gone awry as well as employee’s favorite excuses and sidetracks. Used with the accompanying 85 page Managers Reference Guide, leaders will find this package an indispensable resource for improving the performance of their team.

Performance Improvement is Painless when you:

  • State what you've observed
  • Wait for a response
  • Remind them of the Goal
  • Ask for a solution
  • Agree together on the best solution
  • Follow through to ensure success

Program Content

  • 1 Painless Performance Improvement DVD
  • 1 Manager's Workbook (78 pages)
  • 10 Pocket Cards
  • 1 Leader's Guide on CD

DVD includes full length role plays and a power point presentation.

Length: 23 minutes


Painless Performance Improvement

Play Preview

Sales & Information
800-575-4001

Place Secure Order Below


QTY.


PURCHASE:

DVD PROGRAM
$895.00

5-DAY RENTAL ON DVD
$350.00



* * * * *

DISCOUNTS ON MOST VIDEO PROGRAMS FOR EDUCATION, GOVERNMENT, & NON-PROFIT 501(C)3 ENTITIES

VOLUME DISCOUNTS
CALL FOR QUOTE

* * * * *


Prices subject to change.


MORE VIDEO PROGRAMS BY TITLE | MORE VIDEO PROGRAMS BY TOPIC


Video Programs By Titles | Video Programs By Topic | Training Products | DISC Products

Resources | Contact Us | Home

www.customerserviceuniversity.com

Copyright © CSU Productions, Inc.
Customer Service University
All rights reserved