Customer Service University

Search powered by
Google




Call Customer Service University toll free 800-575-4001

Visa, MasterCard, Discover, American Express
Order InformationReturn Policy
Free ground shipping on video purchases

Managing Me
Training Video Program


As the leader of any group, problems are inevitable. So…how do you react? Do you lead with your gut…or your head? This is the dilemma that the host of "Managing Me" grapples with.

When problems arise at work, he can choose to react with either impulse or reason. As each situation plays out, the better reaction is clear. Viewers recognize that how you react often has a far greater impact — on morale, on retention, on productivity — than any specific problem ever could. The key to managing other people is learning how to manage you.

KEY LEARNING POINTS:

  • When someone drops the ball…
    - 1. Don’t attack. Teach.
  • When everyone disagrees…
    - 2. Don’t take sides. Mediate.
  • When things fall apart…
    - 3. Don’t blame. Solve.
  • When you hear a new idea…
    - 4. Don’t close doors. Open doors.
  • When you run into confrontation…
    - 5. Don’t argue. Negotiate.
  • When bad news hits…
    - 6. Don’t avoid. Confront.

IDEAL TRAINING FOR:

  • Managers
  • Supervisors
  • Team leaders
  • Newly appointed leaders
  • Experienced leaders looking to refresh skills

PROGRAM CONTENTS:

  • DVD
  • 28 page comprehensive training leader's guide with reproducible worksheets
  • DVD contains PDF version of leader's guide and supporting PowerPoint graphics

This program is closed captioned.

Running time: 16 minutes



Managing Me Training Video Program

Play Preview

Sales & Information
800-575-4001

Place Secure Order Below


QTY.


PURCHASE:

DVD PROGRAM
$795.00

5-DAY RENTAL ON DVD
$295.00

DVD PROGRAM IN SPANISH
$795.00



* * * * *

DISCOUNTS ON MOST VIDEO PROGRAMS FOR EDUCATION, GOVERNMENT, & NON-PROFIT 501(C)3 ENTITIES

VOLUME DISCOUNTS
CALL FOR QUOTE

* * * * *


Prices subject to change.


MORE VIDEO PROGRAMS BY TITLE | MORE VIDEO PROGRAMS BY TOPIC


Video Programs By Titles | Video Programs By Topic | Training Products | DISC Products

Resources | Contact Us | Home

www.customerserviceuniversity.com

Copyright © CSU Productions, Inc.
Customer Service University
All rights reserved