Customer Service University

Search powered by
Google




Call Customer Service University toll free 800-575-4001

Visa, MasterCard, Discover, American Express
Order InformationReturn Policy
Free ground shipping on video purchases

Leading With Persuasion
Training Video Program


Ever have a great idea but couldn't get anyone to listen?  These days success at every level of business depends not only on good ideas, but on the ability to communicate them.  Good ideas need somebody to lead them through the process, somebody skilled at persuasion. 

"Leading with Persuasion" demonstrates the process of effective persuasion.  In the video, a supervisor has an interesting idea for improving production, but almost no one on his team wants to listen.  Fortunately, one fellow team member thinks he may have a good idea.  She guides him through the three essential steps of persuasion: preparation, presentation and response.  She also emphasizes that persuasion is not about winning; instead, it's about making sure all ideas get presented in the best possible light.

By the end of the video, the best idea gains acceptance and viewers learn how to use the power of positive persuasion.

Key Learning Points

  • PREPARE FOR PERSUASION
    • Recognize your own value
    • Focus your idea
    • Support with solid evidence
    • Anticipate objections

  • PRESENT WITH CONFIDENCE
    • Establish Credibility
    • Be Direct & Logical
    • Show Conviction

  • RESPOND TO EMOTIONAL ISSUES
    • Talk to people one on one
    • Be prepared to listen
    • Consider compromise

Program Contents

  • DVD
  • 28 page comprehensive training leader's guide with reproducible worksheets
  • DVD contains PDF version of leader's guide and supporting PowerPoint graphics

Length: 20 minutes



Leading With Persuasion

Play Preview

Sales & Information
800-575-4001

Place Secure Order Below


QTY.


PURCHASE:

DVD PROGRAM
$695.00

5-DAY RENTAL ON DVD
$295.00



* * * * *

DISCOUNTS ON MOST VIDEO PROGRAMS FOR EDUCATION, GOVERNMENT, & NON-PROFIT 501(C)3 ENTITIES

VOLUME DISCOUNTS
CALL FOR QUOTE

* * * * *


Prices subject to change.


MORE VIDEO PROGRAMS BY TITLE | MORE VIDEO PROGRAMS BY TOPIC


Video Programs By Titles | Video Programs By Topic | Training Products | DISC Products

Resources | Contact Us | Home

www.customerserviceuniversity.com

Copyright © CSU Productions, Inc.
Customer Service University
All rights reserved