This workshop, one of five in the Covey Leadership Library, explores the difference between listening with intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions and demonstrates why much-hyped "active listening techniques" may actually contribute to miscommunication.
Included is an introduction and summarizing insights by Dr. Stephen R. Covey, founder and chairman of the Covey Leadership Center and best-selling author of The 7 Habits of Highly Effective People.
Participants will learn how to improve communications by sharing principles, attitudes and skills for better understanding.
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Length: 20 minutes
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