In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable.
This engaging and motivational film will teach your team how to naturally make a genuine connection with patients, family members, co-workers...everyone they meet.
Connecting in Healthcare is all about…
Choosing the right ATTITUDE -
...be welcoming, empathetic, curious and resourceful
Sending the right SIGNALS -
...with your face, body and voice
Get them TALKING -
...investing in listening pays off in trust
Key Learning Points
- Increase patient satisfaction
- Strengthen co-worker relationships
- Improve customer service
- Raise productivity & fun at work
- 52-Page Leader's Guide
- 10 Reminder Cards
Length: 17 minutes
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