Customer Service University

Search powered by
Google




Call Customer Service University toll free 800-575-4001

Visa, MasterCard, Discover, American Express
Order InformationReturn Policy
Free ground shipping on video purchases

The Competitive Edge
Training Video Program


The difference between making an on-site sales call and making a sale requires one very important factor: collaboration. The Competitive Edge will show your sales force how to incorporate collaboration into every sale and positively impact your bottom line. With The Competitive Edge, viewers eavesdrop on site calls made by three reps to one overworked, under-functioning publishing house. All three reps make important strides, but only one leaves with the sale.

Whether conducting an orientation session for new sales reps or a kick-off refresher for veteran staff, The Competitive Edge will put your reps in their customer's shoes, enabling them to sell as they would want to be sold. The results? More sales and greater profits.

Key Learning Points

  • Precall planning - know your customer, be prepared.
  • Build a relationship - create a level of comfort, a basis for trust.
  • Conduct a needs analysis - establish dialog that will draw out your customer's real needs. Remember: you are really looking for a solution for your customer, not a sale.
  • Listen - active listening allows you to gather critical information, often by hearing what your customer doesn't say.
  • Presentation - provide your customer with hard data about how their firm will benefit from your product or service.
  • Overcome objections - every objection contains the key to a solution. Find it.
  • Ask for the sale - close the deal with a signature or deposit. If you have succeeded with the prior steps, this will be a natural conclusion to your meeting.

Program Contents

  • DVD with the Main Program and bonus Meeting Closer
  • Leader's Guide
  • Overhead Masters
  • 10 Participant Sales Reference Guides (workbook)
  • 10 Reminder Cards

Length: 17 minutes


Competitive Edge

Play Preview

Sales & Information
800-575-4001

Place Secure Order Below


QTY.


PURCHASE:

DVD PROGRAM
$695.00

5-DAY RENTAL ON DVD
$275.00

PARTICIPANT WORKBOOK
$7.95





* * * * *

DISCOUNTS ON MOST VIDEO PROGRAMS FOR EDUCATION, GOVERNMENT, & NON-PROFIT 501(C)3 ENTITIES

VOLUME DISCOUNTS
CALL FOR QUOTE

* * * * *


Prices subject to change.


MORE VIDEO PROGRAMS BY TITLE | MORE VIDEO PROGRAMS BY TOPIC


Video Programs By Titles | Video Programs By Topic | Training Products | DISC Products

Resources | Contact Us | Home

www.customerserviceuniversity.com

Copyright © CSU Productions, Inc.
Customer Service University
All rights reserved